Glow is a platform where podcast listeners can pay to subscribe to podcasters and get access to bonus content. We care about your privacy and want to help you understand how we collect, use and share your personal information. This privacy policy applies to podcast subscribers and podcasters, and is part of our terms of use.

Information You Provide

This is information that you provide to us such as your name and payment information. The information we collect is different depending on if you are an account holder, become a podcast subscriber by supporting a podcaster, or become a podcaster by creating your own Glow page.

All Accounts

To create an account on Glow you have to provide your email address.

Podcast Subscribers

A podcast subscriber is someone who acquires a podcast feed through Glow. When you subscribe, you provide us with an email address, and in turn we create a customer record at Stripe that contains your email address. We encourage you to read Stripe’s privacy policy.

If you financially support the podcaster, you provide Stripe with your payment information. Stripe provides Glow with the last four digits of your credit card, expiration date, and card type. If you provide Stripe with your name or address, then they also provide us with that information.

We collect and process information about the podcasters you support, the level at which you support them, what content you receive, and how often you support them.

Podcasters

A podcaster is someone who creates a Glow page requesting financial support from podcast subscribers, optionally in exchange for bonus content. To become a podcaster, you must create a page that describes what you are creating and any content you are offering. We collect and process this information along with any additional information you add to your profile. To receive payments you have to create an account our payment partner, Stripe. You must also provide us with additional information for tax purposes. Depending on your location you have to fill out a form with some combination of your:

  • Legal name
  • Address
  • Social security number or employer identification number
  • Country of citizenship
  • Foreign tax identification number
  • Date of birth
  • Your nonprofit registration number, if you are a nonprofit business

Information We Collect

We collect information automatically as you navigate the site or through our third party analytics providers. We may store usage information such as the type of device you use to access Glow, your operating system, browser type, IP address, and device ID, the pages you visit or request, links clicked, referring sites, user interactions and your search terms. We also derive your location from your IP address.

Do Not Track

Our service does not support Do Not Track requests at this time, which means our third party analytics providers may associate your usage on Glow with your usage on other sites.

Cookies

We use Facebook cookies to present you with Glow advertising. You can adjust your Facebook advertising settings from within your Facebook account and opt-out of advertisements from within the Facebook application.

We use Google Analytics, Segment, and Mixpanel cookies to see how you use Glow so we can improve in a variety of ways. We encourage you to read the Google privacy policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on. We also encourage you to read more about Segment and their privacy policy, and Mixpanel and their privacy policy.

How We Use Your Information

We never sell your information to anyone. We use your information to:

  • Provide Glow services to you.
  • Allow you to sign in to your account.
  • Allow you to support podcasters through Glow.
  • Allow you to collect money as a podcaster.
  • Send you emails relevant to your usage, as controlled by your email preferences.
  • Reply to your questions.
  • Understand how you use the service and market Glow to you, including suggesting podcasters you may be interested in supporting.
  • Create better tools for podcasters to serve podcast subscribers.
  • Conduct research and development to improve Glow and develop future products that our users may be interested in by analyzing how you use it.
  • Prevent fraud and abuse on Glow.

Information Shared with Podcasters

If you are a podcast subscriber, the following information is shared with the podcasters you support:

  • Your email address
  • All information about your payment, including amount and start date, but not your full payment card information. If you provided your name when you paid, then we provide that to the podcaster as well.
  • The first date you accessed the podcast.
  • Some aggregated and anonymized data about how you use Glow that cannot be linked back to any individual user

Information Shared with Third Parties

Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share this data under the following circumstances:

  • With your permission, with service providers used by podcasters to deliver content and rewards.
  • With companies that are contractually engaged in providing us with services, such as email management, analyzing data trends, credit card processing and fraud detection and prevention. These companies may have access to personal information to perform their services and are obligated by contract to safeguard any PII they receive from us.
  • To protect the security or integrity of Glow, and to protect the rights, property, or safety of Glow, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us). If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
  • In connection with the sale, merger, bankruptcy, sale of assets or reorganization of our company. We will notify you if a different company receives your PII. The promises in this privacy policy apply to any data transferred to a new entity.

Information Shared with the Public

Currently, there is no profile information for podcast subscribers that is available to the public.

Your Preferences and Rights over Data

Choosing Your Preferences

The Settings link is located on the page after you log in. Settings lets you see the what your account preferences are. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Exercising Your Data Rights

You can exercise rights over your data in the following ways:

  • Modifying the Information in Your Account. You can modify or delete certain information associated with your account on the settings pages, as described in the “Choosing Your Preferences” section above. This includes subscriptions to podcasters.
  • Disabling Your Account. You can permanently disable your account emailing support@glow.fm, and requesting that we do so. Please be aware that this is a final act and you cannot log into your account again after taking this action. When you email us requesting to do so, we will remove your ability to log in within 30 days and delete all data on our servers associated with your account. This will automatically disable any future payments to podcasters. If you create a new account, you will be asked to use a different email address from the one you used previously. Even if an account is deleted, some information may be retained by our analytics providers on their own servers.
  • Removing Marketing Emails. You can stop receiving marketing emails by clicking the unsubscribe link from the bottom of any email sent to you. While this removes your marketing emails, service related emails are still sent, including how you can optimize your Glow experience and suggestions for which podcasters to follow.
  • Understanding Our Data Retention Periods. We retain your information for ten years, unless you disable your account information from you account settings. Please note that once you disable your account, you will not be able to log in again. If you want to log into Glow again by creating a new account, you may be prompted to use a new email address from the one you previously used on your disabled account.
  • Additional Questions Related to Privacy. For additional privacy-related questions about your account, you may email us at support@glow.fm.

European Union Data Transfer

Transfer of Data to the United States

We are based in the United States. By using our services you consent to the transfer of your personal data to the United States, and to the processing and use of that personal data in the United States. This processing and use are limited to what is described in this privacy policy and the terms of use.

Marketing Activities

We may use your information to offer you products and services that we think may be of interest to you, unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to the use of your data for direct marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent.

Security

The security of your personal information is important to us and we follow industry standards to protect it. Full credit card numbers are never accessed by our system, and the most sensitive data we store is encrypted to keep it secure. To further protect your information we suggest using a strong and unique password for your Glow account.

Children

Glow is not directed at children under the age of 13, and they may not create an account or otherwise use Glow.

Changes

We may sometimes make changes to this policy. If we make material changes that adversely affect your rights under this policy, we will let you know by posting an announcement on the site or sending you an email prior to the changes coming into effect. Continuing to use Glow after a change to this policy means you accept the new policy.

If you have any questions, please email support@glow.fm.

Last updated on February 24, 2020.